Frequently Asked Questions
MOST POPULAR QUESTIONS
QUESTIONS ABOUT ORDERS AND SHIPPING?
WHAT IS YOUR JEWELRY MADE OF?
Our jewelry are made with a variety of materials, including semi-precious stone, glass, resin, 14K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.
HOW SHOULD I CARE FOR MY JEWELRY?
To keep them at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry that are not solid gold should never be worn in the shower, the pool or the ocean. Also pack them carefully for travel, we recommend always storing them in your carry-on luggage.
All of our jewelry are hypoallergenic.
THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?
Most U.S. orders are shipped via UPS. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS.
DO YOU SHIP INTERNATIONALLY?
Yes, view our International Order policy. Prices displayed on the website are in US dollars, and are exclusive of shipping and taxes. All relevant import taxes and duties will be included in the final purchase price.
Additionally, we offer secure one-step checkout via credit card and PayPal for international orders. If your billing address is located in a country that we do not ship to, PayPal will be the only option at checkout.
I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?
Absolutely, we want to be sure you are 100% satisfied with your purchase. You can read all about our returns policy here. Please note: Final Sale items cannot be returned. We do not offer free return shipping. View our Return policy.
HOW CAN I SHIP MY RETURN BACK TO popi&hafner?
To process a return, please send your return order to the following address. Please note that customers are responsible for return shipping fees. We are NOT responsible for lost return packages, and recommend you insure and track your package. You are welcome to use the shipping method of your choice.
Please address all returns to:Popi&hafner
150 Ocean Lane Dr #4H
Miami, FL 33149
DID YOU RECEIVE MY RETURN YET?
You will receive an email confirmation from popi&hafner once your return has been processed completely. You will NOT receive an email when your return has been received by our Returns Department. Please allow up to 20 days for your package to arrive and our Returns Department to refund your original form of payment. For more about our return policy, visit the Returns page, or reference the invoice included in your box.
WHAT IF I CAN'T FIND MY ORIGINAL INVOICE?
Please print out the order confirmation email or the order information in your popi&hafner account. Without this information, we will be unable to process your return.
CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT ON YOUR SITE?
At this time, we cannot process exchanges. If you need a replacement for the same item, please email firstname.lastname@example.org.
PAYMENT & BILLING
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Discover, American Express and PayPal.
IT LOOKS LIKE YOU CHARGED ME MULTIPLE TIMES. HELP!
Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.
WHY WAS MY CREDIT CARD DECLINED?
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at email@example.com.
CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?
Unfortunately, we cannot retroactively apply promotion codes to any orders.