INTERNATIONAL SHIPPING AND PROCESSING TIME
Prices are displayed in US dollars, and are exclusive of taxes. All shipping costs, sales tax, and customs duty (where applicable) will be included in the final purchase price during the Order Review section of Checkout.
We process and ship orders from our Miami office Monday through Friday. Processing time for pre-order may take longer, details of which can be found in the item page or your order confirmation. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive this email, or track your order by clicking "Account" and then "My Orders."
We offer secure one-step checkout with credit card and Paypal for international orders. If your billing address is located in a country that we do not ship to, PayPal will be the only option at checkout.
We do not offer free return shipping for international orders. See below for our full policy.
SHIPPING METHODS AND FEES
We currently offer UPS Worldwide.
UPS Worldwide Expedite to Canada: $20 shipping charge BEFORE DUTIES AND TAXES. After your order has shipped, it will generally take 2-10 business days (M-F) to arrive.
UPS Worldwide Expedite to the rest of the world: $30 shipping charge BEFORE DUTIES AND TAXES. After your order has shipped, it will generally take 3-5 business days (M-F) to arrive.
INTERNATIONAL RETURN POLICY
We happy accept qualifying returns for a full refund. Merchandise must be unworn with tags attached, and postmarked within 30 days of the ship date. We do not offer free return shipping for international orders. Customers are responsible for return shipping, duties, taxes and fees.
Items purchased on sale and marked as FINAL SALE cannot be returned.
RETURN SHIPPING PROCESS
All international orders require a Return Merchandise Authorization (RMA) code. To obtain an RMA code, email firstname.lastname@example.org with your name, order number, and the items you’ll be returning.
Your original invoice and RMA code number must be included with your return. Please mark the appropriate return code(s) on your invoice.
You may choose the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package.
Please address all returns to:popi&hafner Returns
150 Ocean Lane Dr #4H
Miami, FL 33149
You will receive an email notification from popi&hafner when your refund has been processed.
You will receive an email notification from popi&hafner when we receive and process your return. Please allow up to 20 days for your return to be processed.
At this time, we cannot process exchanges.