Shipping policy
Shipping Policy:
We offer free shipping on all US orders $75 and over via UPS Ground. Orders below $75 will be charged a fee for shipping and handling. UPS 2-Day and UPS Overnight shipping are available for an additional charge as noted at checkout. Orders being shipped to P.O. Boxes, APOs and FPOs will ship via USPS, and are not eligible for UPS shipping methods.
We process and ship orders from our Miami Office Monday through Friday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. If you have a popi&hafner account, you can track your order by clicking "Account" and then "My Orders". Once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.
Please note, pre-sale items will ship after their stated production timelines which can be found on their respective product pages and in your order confirmation email. Pre-sale items are not eligible for UPS 2-Day or UPS Overnight shipping.
All orders are charged at the time of purchase, inclusive of pre-sale and custom items.
Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging for a full refund to your original form of payment.
For US Returns:
To process a return, please send your return order to the following address. Please note that customers are responsible for return shipping fees.
When returning your merchandise, please pack unworn items in their original packaging and include your original invoice. If you can not find your invoice, please include a printout of your order confirmation email. Without this information, we will be unable to process your return.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund.
You’re welcome to use the shipping method of your choice. However, we are not responsible for lost return packages. We recommend you insure and track your package.
Please address the return to:
popihafner150 Ocean Lane Dr, #4H
Miami, FL 33149
You can always contact us for any return question at comercial@popihafner.com.
For International Returns:
We do not offer free return shipping for international orders at this time. Customers are responsible for return shipping, duties, taxes, and fees with the shipping carrier of their choice. Packages that arrive COD (cash on delivery) may be denied, or the COD amount will be deducted from the refund amount.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund. We are not responsible for lost return packages. We recommend you insure and track your package.
Please address the return to:
popihafner150 Ocean Lane Dr #4H
Miami, FL 33149
Refunds
Upon receipt and processing of your return, which typically can take up to 20 business days from your date of shipment, you will receive an email from popi&hafner with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on Final Sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.